Success Story
.png)
Pinegrove Venture Partners
United States
Pinegrove’s existing patchwork of Excel, fund admin tools, and third-party servicing led to inefficient, error-prone, and unsustainable fund management as their portfolio grew.
Hypercore’s customizable platform, hands-on demos, and venture debt experience meant Pinegrove could streamline loan operations, automate servicing and reporting, and scale their portfolio without adding headcount.
Hypercore exceeded expectations, saving Pinegrove $500K/year while enabling the team to scale without additional headcount.
Pinegrove Venture Partners is a venture investment platform specializing in credit, strategic investments, and secondaries.
➤ Established in 2023, through Sequoia Heritage and Brookfield Asset Management sponsorship.
➤ +$10B assets under management.
➤ Over 20 years in market.
Following Pinegrove’s separation from its former parent company, Director of Operations Christopher Kong faced a critical opportunity, and challenge: establishing a fully independent, scalable infrastructure to support Pinegrove’s loan servicing and reporting. Pinegrove relied on a patchwork of systems — including Excel, legacy systems, and expensive third-party servicing — to manage loan operations. But fragmented solutions and inflexible loan management platforms meant the team struggled with highly manual workflows lacking efficiency, automation, and professionalism. As the portfolio grew, their processes and systems were no longer sustainable.
“The cost of keeping things as-is was greater than the cost of making a transition to a new system."
Christopher Kong, Director of Operations at Pinegrove Capital Partners
However, with his years of experience in the commercial banking industry, Christopher was all-too familiar with the legacy loan systems on the market. He knew they were often too rigid to meet the needs of a complex loan portfolio.
“’Industry standard’ products are standard because everyone is using them, not because they meet every need.”
Christopher Kong, Director of Operations at Pinegrove Capital Partners
When looking for a loan management platform, the team at Pinegrove knew they needed to get hands-on with a system before making a selection. However, most platforms wouldn’t allow that.
“With other loan management platforms, you’re paying for a Rolls Royce but you never get to test drive it. With Hypercore, I could fully test the system during the sales process and get hands-on with example deals and amortization schedules, which helped me make my purchase decision.”
Christopher Kong, Director of Operations at Pinegrove Capital Partners
The Hypercore team’s direct experience with the venture debt landscape meant the Pinegrove team could quickly see how the platform met their specific, unique needs.
Unlike other systems, only Hypercore provided the nimble, customizable solution and intuitive user interface the Pinegrove team wanted. This customization and flexibility meant Pinegrove could finally consolidate their loan operations and servicing into a centralized system, allowing them to scale their automation and workflows, enhance their professional brand on borrower-facing documents, and reduce error rates in loan servicing and reporting. The Hypercore team’s direct experience with the venture debt landscape and ability to handle bespoke operations made getting buy-in from the operating committee and internal stakeholders a breeze.
“’The operating comittee recognized our current processes couldn’t sustain our growth projection. And when we presented Hypercore to them, it was an obvious choice.”
Christopher Kong, Director of Operations at Pinegrove Capital Partners
Hypercore helped Pinegrove streamline their loan operations and provide automated, accurate reporting. The platform’s ability to handle complex loan structures that others couldn’t handle without manual intervention and Excel manipulation means Pinegrove has saved up to $500K/year in third-party servicing costs.
The Pinegrove team experienced their fastest-ever implementation process, and to their surprise, it met 100% of their expectations.
“I already thought highly of Hypercore and the team, but the seamless, successful implementation process—it was surprisingly fast—was truly impressive.”
Christopher Kong, Director of Operations at Pinegrove Capital Partners
